Terms of Service
Last updated: June 15, 2023
1. Introduction
Welcome to Jinhua Medoon Trade Company. These Terms of Service govern your use of our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Services.
2. Products and Services
Jinhua Medoon Trade Company specializes in the manufacturing, customization, and wholesale of high-quality glass jars, glass candle containers, and ceramic jars. All product descriptions, specifications, and pricing on our website are subject to change without notice.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer's display of any color will be accurate, and we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
3. Orders and Payment
By placing an order with us, you are making an offer to purchase products. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our security or fraud departments.
Payment terms, including deposits required for custom orders, will be specified in your order confirmation. For custom and wholesale orders, we may require a deposit before beginning production. All prices are subject to change without notice.
4. Custom Orders and Samples
For custom orders, we provide design consultations and prototype samples before mass production. Once you approve a design or sample, you are responsible for any errors or issues not identified during the approval process.
Sample fees may apply and will be communicated before production. These fees may be credited toward your final order upon reaching specified order quantities. Samples are provided "as is" and are intended to represent the final product but may vary slightly from mass-produced items.
5. Shipping and Delivery
Standard lead times for production are 4-6 weeks after order confirmation and deposit receipt. Shipping times are additional and vary based on destination and shipping method selected. We are not responsible for delays due to customs clearance, import duties, or other factors outside our control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.
6. Product Quality and Certifications
Our products meet international standards including FDA & LFGB for food-safe glass & ceramics, SGS & RoHS for lead-free, eco-friendly materials, and Reach Compliance for non-toxic materials safe for cosmetics & candles. While we make every effort to ensure product quality, minor variations in color, texture, and size may occur, particularly in handcrafted items. These variations are not considered defects.
7. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Jinhua Medoon Trade Company or its content suppliers and is protected by international copyright laws. For custom designs created for clients, ownership rights will be specified in individual agreements. Unless otherwise agreed in writing, we retain the right to use images of custom products (without client branding) for our portfolio and marketing purposes.
8. Limitation of Liability
In no event shall Jinhua Medoon Trade Company, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services or any products purchased through the Services.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of China, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Us
If you have any questions about these Terms of Service, please contact us at [email protected].
[email protected]Important Notice
By using our Services or placing an order with Jinhua Medoon Trade Company, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. We encourage you to review these terms periodically for any changes.